Saturday, 27 October 2012

Expanding The Market of Celcom PortaWifi


 Based on 26th September Star (excerpts):

KUALA LUMPUR: Celcom plans to expand its market reach through the rollout of the Wi-Fi service to 250 hotels, restaurants, and coffee shops nationwide, by the end of October this year.

Chief Executive Officer of Celcom Axiata Bhd, Datuk Seri Shazalli Ramly, said on Wednesday that by year-end, a total of 500 eateries will enjoy its Wifi service.

…He also said a 20 per cent growth in revenue, is expected from the data service out of the company's total revenue for 2012.

…Is an added incentive to encourage the people to patronise the heritage food outlets that have positioned Malaysia as a premier food destination in Asia.

"The introduction of the WiFi service will undoubtedly retain the kopitiam's attraction amongst young Malaysians," Health Minister said.

The Wifi service will be powered by PortaWiFi - a device on Celcom First Data plans - which is an easy-to-use and affordable personal mobile WiFi hotspot currently exclusively available.

PortaWiFi plugs into any wall power outlet or 12V car socket, transforming the immediate vicinity into a WiFi hotspot with data speeds of up to 21Mbps.


From the article, it tells us that Celcom will launch their new product which called PortaWIFI. It is very easy and convenient for all users to use. PortaWIFI can share for personal mobile user and the data speeds are up to 21Mbps. During the new launching product period, they expand their service to all the eateries, coffee shop, hotel and many others field. It is because they are trying to lets their entire consumer to know about their new service and lets the buyer know they also can earn more money due to the wifi service in their business. Besides that, the PortaWIFI can plug into any wall power outlet or 12V car socket, so it was attracted user to use. Lastly, we know that Celcom is Malaysia's first mobile telecommunications provider with over 12 million customers; it is a bigger amount in Malaysia.


Nowadays, people are following the trend to get more news and they would like to purchase the new technology product such as iphone5, ipad, touch screen product and smart phone. All the new technology is provided online apps to their consumers, but they do not provide the wifi service to their consumers. Therefore, consumers have to find the data plan due to their agency to choose the data plan which is suitable for them. Meanwhile, the quantity demanded of WIFI has increase. Both of the WIFI and technology products are complements goods. It means that both of the goods have to use together then only consumers will enjoy the full service of the goods and it is a negative relationship between the complements goods.



Following that, Celcom was offering their consumers to purchase the new service, which is PortaWIFI. It is good news for all the consumers. The service that offer by Celcom is bringing benefit to all the consumers, because consumers can use the service and they are able to online everywhere. Meanwhile, consumers surplus is action, because buyer can receive the much more the benefit than the amount they paid for it (benefit>paid), figure (a). For my opinion, there is very good for us to have it, because consumers just have to pay RM168 for the wifi service, and they can gain more than the amount they paid for the service. This situation is very good for the consumer. In the other way, producers surplus is the amount received from customer is more than the cost of production (received>cost of production). For instance, teenagers will choose to go to the coffee shop with wifi service rather than non wifi service. So, buyer can earn more profit since their customer rate is increasing and it is a facility to attract customers to choose to go to their coffee shop. With the lower cost of the product, buyer was earned profit and the customer base to support and help them in expanding their business. Therefore, the marginal social benefit of PortaWifi is higher.


Figure (a) Consumer surplus is the region below the demand curve (marginal social benefit) and above on the equilibrium quantity. And the region of producer surplus is above the supply curve (marginal social cost) and below the equilibrium quantity.


When Celcom want to expand their services to overall the country, they need to increase their supply first. And at the same time when Celcom is expanding its market, they will also offer several product to benefits it consumers. So there are another benefit that provided by Celcom to their consumer. In the concept of Change in Supply means that the others factor such as technology, expected future price, the number of suppliers, price of factors of production, and price of related good will influence the shifting of supply curve. If Celcom needs to expand its market, they must increase the supply then only they will able to provide more services to their consumer. The method that Celcom can improve it supply is increasing in technology field to do more research on how to increasing the speed and how to market the product. Due to the example from article, the supply curve shift to the rightwards (increase), figure (b), since the improvement of the technology. After the change in supply the price of the product definitely will decrease and the quantity demanded will increase. Hence, the new efficient point will pointed below the previous efficient point. It is because the prices is falling and increase in quantity.



Figure (b) While the supply curve is shift to the rightward (increase) the price of the product is decreasing and the quantity supplied increase


When the price of the Celcom PortaWifi service is cutting down 10% the quantity demanded is increasing and the supplier need to increase their supply to satisfy the need of consumers. This concept is come from the Law of Quantity Demanded. Consumers like to buy the things which are cheaper and useful. Therefore, the price falling will cause the increasing rate on the sale of Celcom. In this period, all other factors are remaining, only the price is change to move up or down along the curve. For example, income effect is occurs in this situation. This is because the users are still affording to buy the plan if their income is remaining unchanged. Therefore, they still can spend their income to buy the plan, with no affecting their normal expenses. For example, if the price of the CelcomPortaWifi decrease, the quantity demanded of users will increase, figure (c). Meanwhile, it shows that the decreasing of the CelcomPortaWifi will due to increase the quantity demanded of user. It is proving that all the users are able to pay for the price of the PortaWifi service.








Figure (c) When the price decrease and the income remaining the same, consumers are affording to purchase the product rather than avoid using the product. So the quantity demanded of the PortaWifi is increasing.


Besides that, the Celcom Company was earned 20% revenue when they are selling this new product with the cut price of the product. Hence, the demand curve is elastic, because the concept is when the price cut to increase the quantity demanded and the total revenue is increasing. From our example just now, the price is cutting down 10%, while the total revenue is increasing 20%, therefore, we know that the demand curve is an elastic. Other than that the percentage change in price is less than the percentage change in quantity, figure (d). From here, we know that there has lots of substitute product which is similar with the PortaWifi. For example consumers still have Digi, Maxis and U-mobile to choose rather than Celcom. Besides that, consumers also willing to spend their money to buy the plan, it is because they need to use the data plan to online.



Figure (d)         
   When the percentage change in price is less than the percentage change in quantity it is elastic in demand curve. And this will occurs when there have many others substitute product. So the demand curve in the graph is more like elastic.


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